UNITVOX SERVICES AGREEMENT

UNITVOX SERVICES AGREEMENT

Last Updated: 12.12.2025

This UnitVox Services Agreement (“Agreement”) governs the use of services provided by TRX Ventures LLC d/b/a UnitVox, a Wyoming limited liability company (“UnitVox,” “we,” “us,” or “our”), by any individual or entity (“Client,” “you,” or “your”).

By accessing, purchasing, initiating setup for, or using any UnitVox services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

1. SERVICES PROVIDED

1.1 Core Services

UnitVox provides AI-powered voice agent and business automation services on an “as is” and “as available” basis, which may include, without limitation:

- AI voice agents (inbound and outbound)

- SMS and email automation

- CRM and scheduling tools

- Review management

- Social media automation

- Database reactivation

- Third-party integrations

1.2 Service Limitations and Disclaimers

- UnitVox makes no guarantees regarding:

- Business outcomes or revenue increases

- Lead generation or conversion rates

- AI accuracy (human oversight is required)

- Uptime or availability

- Compatibility with third-party platforms

2. CLIENT RESPONSIBILITIES

Client is solely responsible for:

- Accuracy and legality of all content used with the Services

- Obtaining all required communication consents (including TCPA, CAN-SPAM, GDPR where applicable)

- Monitoring and supervising AI interactions

- Compliance with all applicable laws and third-party platform policies

- Maintaining secure account credentials

- Reviewing and approving all automated content prior to use

- Ensuring the Services are not used for emergency or 911 communications

3. FEES AND PAYMENT

- Subscription fees and service tiers are as specified in the applicable Order Form or checkout flow

- Setup fees are non-refundable

- Payments are automatically charged via the payment method on file

- Late payments may incur a $50 late fee plus 1.5% monthly interest

- All fees are non-refundable, including in cases of third-party platform bans or suspensions

- UnitVox may change pricing with at least 30 days’ notice

4. THIRD-PARTY PLATFORMS

4.1 Definition

“Third-Party Platforms” include, without limitation:

- Social media platforms (Meta/Facebook, Instagram, TikTok, X/Twitter, LinkedIn, YouTube)

- Communication providers (SMS carriers, email providers, VoIP services)

- Business directories (Google, Yelp)

- Any service not owned or controlled by UnitVox

4.2 Platform Actions Disclaimer

UnitVox has no liability for any actions taken by Third-Party Platforms, including but not limited to:

Account Issues

- Bans, suspensions, terminations, freezes

- Shadowbanning or reach limitations

- Loss of verification

- Content removal

Technical Issues

- API changes or deprecation

- Integration failures

- Platform outages

- Feature removals or access restrictions

Business Impact

- Loss of followers, engagement, or revenue

- Advertising restrictions

- Account hacking or data loss

Client acknowledges that third-party platform policies may change at any time without notice and that use of the Services is at Client’s own risk.

5. DISCLAIMERS AND LIMITATIONS OF LIABILITY

5.1 Warranty Disclaimer

The Services are provided “as is” and “as available.” UnitVox expressly disclaims all warranties, whether express or implied, including but not limited to:

- Merchantability

- Fitness for a particular purpose

- Non-infringement

- Accuracy or reliability

5.2 Limitation of Liability

- UnitVox’s total cumulative liability for any and all claims shall not exceed five hundred dollars ($500.00).

This limitation applies regardless of the legal theory asserted and even if UnitVox was advised of the possibility of damages.

5.3 Excluded Damages

UnitVox shall not be liable for:

- Indirect, incidental, or consequential damages

- Lost profits, revenue, or opportunities

- Loss of goodwill or reputation

- Data loss

- Costs of substitute services

- Any damages arising from third-party platform actions

6. INDEMNIFICATION

Client agrees to defend, indemnify, and hold harmless UnitVox from all claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising out of or related to:

- Client’s use or misuse of the Services

- Content posted or transmitted through Client accounts

- Violations of laws or platform policies

- Failure to obtain required consents

- Client’s business operations

- Third-party claims, including those by customers, platforms, or regulators

- Breach of this Agreement

This obligation includes defense of UnitVox in cases where Client accounts are banned and third parties raise claims.

7. DISPUTE RESOLUTION

7.1 Mandatory Arbitration

All disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association.

Client waives the right to:

- A jury trial

- Participation in class actions

- Court proceedings, except as expressly permitted below

7.2 Location and Costs

- Arbitration shall take place in Wyoming unless otherwise agreed

- Each party bears its own costs

- The arbitration decision is final and binding

7.3 Exceptions

- The following claims are exempt from arbitration:

- Small claims matters (if qualified)

- Injunctive relief for intellectual property violations

- Collection of undisputed fees

8. TERM AND TERMINATION

8.1 Term

Services are provided on a month-to-month basis unless otherwise specified.

8.2 Termination

- Client may terminate with 30 days’ written notice

- UnitVox may terminate immediately for breach, non-payment, or harmful use

- Upon termination, Services cease, outstanding fees remain due, and Client data may be deleted after 30 days.

8.3 Surviving Provisions

Sections relating to liability, indemnification, dispute resolution, confidentiality, and intellectual property survive termination.

9. SMS AND EMAIL COMPLIANCE

Client represents and warrants that:

- All contact data was lawfully obtained

- Required consents for automated communications have been secured

- All opt-out requests will be honored

- Applicable laws including TCPA, CAN-SPAM, and GDPR are followed

- UnitVox does not obtain consents on Client’s behalf.

10. DATA AND PRIVACY

10.1 Ownership

- Client owns its business data

- UnitVox owns all platform technology

- Client feedback becomes UnitVox property

10.2 Security

UnitVox employs industry-standard security measures but cannot guarantee absolute security and is not liable for breaches beyond reasonable control.

10.3 Retention

Data may be retained after termination for legal and compliance purposes.

11. FORCE MAJEURE

UnitVox is not liable for failures due to events beyond reasonable control, including natural disasters, war, pandemics, internet failures, platform outages, or government actions.

12. GENERAL PROVISIONS

- The parties are independent contractors

- Client may not assign this Agreement without consent

- UnitVox may freely assign

- This Agreement constitutes the entire agreement between the parties

- UnitVox may update terms with 30 days’ notice; continued use constitutes acceptance

- Wyoming law governs this Agreement

Notices may be sent to legal@unitvoxфш.com or the email associated with Client’s account.

13. CONFIDENTIALITY

Each party agrees to protect the other’s Confidential Information and use it only as necessary to perform under this Agreement. Confidentiality obligations survive termination for three (3) years.

14. INTELLECTUAL PROPERTY

All intellectual property in the Services remains the exclusive property of UnitVox. Client retains ownership of its own data, subject to the limited license necessary to provide the Services.

15. REPRESENTATIONS AND WARRANTIES

Each party represents that it has authority to enter into this Agreement. Client further represents that its content and use of the Services comply with all laws and do not infringe third-party rights.

16. INSURANCE

Each party shall maintain appropriate insurance for its operations. Client acknowledges UnitVox’s insurance may not cover claims arising from Client’s use of the Services.

17. EXPORT COMPLIANCE

Client agrees to comply with all applicable export control laws.

18. ANTI-CORRUPTION

Client agrees to comply with all applicable anti-corruption laws, including the U.S. Foreign Corrupt Practices Act.

19. ACKNOWLEDGMENT OF TERMS

- Client acknowledges and agrees that:

- Services are provided “as is”

- Maximum liability is limited to $500

- Platform bans create no UnitVox liability

- Setup fees are non-refundable

- Client must obtain all communication consents

- AI requires human oversight

- Arbitration is mandatory

- Client must indemnify UnitVox

- Emergency or 911 use is prohibited

- Client had the opportunity to seek legal counsel

20. PUBLICITY

Neither party may use the other’s name or trademarks without prior written consent, except that UnitVox may list Client as a customer.

21. RECORDS AND AUDIT

UnitVox may maintain records related to the Services. Client may audit compliance once per year at its own expense, unless a material breach is found.

22. ELECTRONIC COMMUNICATIONS

Client consents to receive all notices and communications electronically via the email associated with the account.

23. MISCELLANEOUS

Headings are for convenience only. Remedies are cumulative. There are no third-party beneficiaries.

Questions: [email protected]

Support: [email protected]

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